Richmond Promise Orange

The Richmond Promise

All equipment marked with the Richmond Promise includes a 30-day RTB guarantee

Our Promise


30-day money back guarantee

Everything marked with the Richmond Promise includes a 30-day RTB guarantee for UK purchases only, unless agreed otherwise.

Committed to a circular economy

We are enabling a more sustainable scientific sector and help in reducing the industry’s impact on the planet by reusing, repurposing and recycling laboratory equipment.


UK-based, family business since 1992

We’re a small team, and we’re always just a phone call away. We know that people make our business, and we’re committed to you, the customer.

Terms and Conditions

We will refund any item which has been advertised as covered by the Richmond Promise if the item is non-functional or damaged.


Claims must be made within 30 days of receipt of goods.

This does not cover damage in transit when the customer has arranged their own collection. 

It is essential that customers carry out checks on their new equipment within this period to ensure they are happy with their purchase.

Every effort is still made to ensure the working condition of all of our equipment before it is sent to you. 

This is our basic ‘peace of mind’ guarantee. Additional guarantee periods can be arranged on request for a fee. 

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